Returns & Exchanges
Custom and personalized items are not returnable
This is the one firm rule we have, and we want it stated plainly before you order rather than buried after.
Once an item has been engraved, printed or embroidered with your name, your K9's name, your kid's name or your company logo, it cannot be resold to anyone else. We do not accept returns, exchanges or refunds on custom or personalized items once the design has been approved.
What we do cover
- Our mistake. If we engraved something different from what you approved, that is on us. Send a photo and we will remake it at no charge.
- Damaged in transit. If your order arrives damaged, email us within 7 days with photos of the item and the packaging and we will make it right.
- Lost by the carrier. If tracking shows your package lost in transit, contact us and we will work it out with you.
What we do not cover
- Spelling, spacing or wording that you submitted and approved. Please proofread your entry before checkout, and take the proof option if you want a second look.
- Damage after delivery — drops, dishwashers, accidents, ordinary wear.
- Ordering the wrong size, colour or product when the listing described it accurately.
- Change of mind on a personalized item.
A word on natural variation
Leather and acrylic are natural and manufactured materials with their own character. Colour and grain vary slightly from hide to hide and batch to batch, so your patch may not be a pixel-perfect match to the listing photo. That variation is normal and is not a defect.
Non-personalized items
Blank, undecorated items in unused, resalable condition may be returned within 14 days of delivery. Return shipping is the buyer's responsibility. Email us first so we can give you a return address.
Something wrong with your order?
Email blankslatecustomsllc@outlook.com with your order number and a photo. We are a small shop, we read every message, and we would much rather hear from you than have you sit on a problem.