Refund policy

Custom and decorated items

Every decorated item is made to order for you, so it cannot be resold. Once you approve your proof and production begins, custom orders are final sale. We do not offer returns, exchanges or refunds on decorated goods because of a change of mind, a wrong size ordered, or a color that looks different on screen than in hand.

If we got it wrong

If the decoration does not match the proof you approved, or an item arrives with a manufacturing defect, tell us within 7 days of delivery or pickup with photos. We will remake the affected pieces or refund them — your choice. That is on us.

If the carrier damaged it

Report shipping damage within 48 hours of delivery with photos of the item and the packaging so we can claim against the carrier. We will replace the damaged pieces.

What is not a defect

Slight variation in thread or ink color against a screen, placement within about a quarter inch of the proof, and normal differences between garment dye lots are part of decorated apparel and are not defects. Damage from wear, washing against the care label, dropping or misuse after receipt is not covered.

Blank (undecorated) items

Unworn blank items in original condition may be returned within 30 days for a refund of the item price. You cover return shipping.

Cancellations

You can cancel free of charge until we order materials. Your deposit is non-refundable once materials are ordered. Once production starts an order cannot be cancelled or changed; changes requested after that point are billed as new work.